The order, inside the chat
The assistant looks up your catalog and the applicable price. It confirms products and quantities before recording the order; it doesn't depend on someone copying the conversation into a spreadsheet.
Water-delivery and bottled-water distributors
From your customer's WhatsApp to the delivery route.
An order doesn't end when someone replies "done". It has to be clear what's delivered, where, when and who should receive the alert. Cobratia connects that conversation with your operation.
Three moments that take manual work today.
The information goes to the route
Operational alerts communicate the order, the address and the remarks. If the customer says they'll pay cash, that note can travel with the alert according to the configured label and rule.
The one who stopped buying
You define what being inactive means for your business. A rule can contact the customer and, if they reply, the assistant continues with the order in that same conversation.
Before starting, we connect what matters.
- Catalog and price lists your operation uses.
- Delivery days, areas and alert recipients.
- Available balances, personal accounts and payment terms.
- Labels and administration people who handle exceptions.
If your system is Gestión Aguas / AIRTECH, check the scope of the integration. A connector existing doesn't mean every function is active at your company.
A sample rule, not a universal recipe.
"Contact those who have gone 14 days without buying, within business hours and with a daily cap". It's an illustrative configuration: frequency, exclusions and the message are decided with you.
Frequently asked questions
What people ask us most before getting started. If something's missing, write to us and we'll answer it.
Does the order reach the driver on the route?
With routes, recipients and alerts configured, Cobratia directs the alert to the corresponding driver. The available channel depends on your integration: WhatsApp, Telegram, email or the management system.
What if the customer asks for delivery at a different address?
The address given must remain on the order and in its delivery notes. The request to correct the ERP record stays as a note for administration to review and apply at the source.
Does Cobratia change my balance in the ERP?
No. For contacts connected to an ERP, Cobratia reads and reports. The debt keeps its source of truth in your management system.
Let's see how it would work in your company.
First we understand your operation. Then we define the data, the rules and the people involved.
I want to be contacted